Terms and Conditions

1. Acceptance of Terms

By accessing or using the Tenken platform ("Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not use the Service.

2. Description of Service

Tenken provides a universal factory audit platform that enables organisations to create audit templates, assign specialists to audit sections, and generate consolidated PDF reports. The Service includes AI-assisted features for template generation, visual compliance detection, and executive summaries.

3. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials
• You must provide accurate and complete information when creating an account
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorised use of your account

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorised access to any part of the Service
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to store or transmit malicious code

5. Data Ownership

You retain all ownership rights to the audit data, reports, and content you upload to the platform. Tenken does not claim any ownership over your data. We process your data solely to provide the Service as described in our Privacy Policy.

6. Service Availability

We strive to maintain 99.99% uptime for the Service. However, we do not guarantee uninterrupted access and may perform scheduled maintenance with reasonable advance notice. We are not liable for any downtime or service interruptions.

7. Intellectual Property

The Service, including its design, features, and underlying technology, is the intellectual property of Tenken Inc. You are granted a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose during the term of your subscription.

8. Limitation of Liability

To the maximum extent permitted by law, Tenken shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service. Our total liability shall not exceed the amount paid by you for the Service in the twelve months preceding the claim.

9. Termination

Either party may terminate the agreement at any time. Upon termination, your access to the Service will cease and we will delete your data in accordance with our data retention policy, unless retention is required by law.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated with at least 30 days' notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

11. Contact

For questions about these Terms, contact us at legal@tenken.io.