Privacy Policy

1. Introduction

Tenken Inc. ("Tenken", "we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our audit platform and related services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and organisation details when you create an account or request a demo
• Audit data, reports, and media uploaded to the platform
• Usage data and analytics to improve our services
• Device and browser information for security and compatibility purposes

3. How We Use Your Information

• To provide, maintain, and improve our audit platform
• To process your demo requests and communicate with you
• To ensure the security and integrity of your audit data
• To comply with legal obligations and enforce our terms

4. Data Security

All data is encrypted at rest and in transit using AES-256 encryption. We maintain SOC2-ready infrastructure with immutable audit trails, granular role-based access controls, and logically isolated data silos per tenant.

5. Data Sovereignty

We offer regional deployment options to ensure your data remains within your jurisdiction. Data residency controls are available for EU, Japan, US, and on-premise deployments.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. Audit records are retained in accordance with applicable regulatory requirements. You may request deletion of your data at any time.

7. Third-Party Services

We do not sell your personal information to third parties. We may share data with trusted service providers who assist in operating our platform, subject to strict confidentiality obligations.

8. Your Rights

You have the right to access, correct, or delete your personal data. You may also object to or restrict certain processing activities. To exercise these rights, contact us at privacy@tenken.io.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at privacy@tenken.io.